Need a hand with the OtherHalf app? Email support@otherhalf.love and a real person will read it. We're a small team, so please allow a few days for a reply.
In the appTwo ways to reach us from your phone
- Settings → Support. Opens a support ticket and shows every reply in one place. You'll be asked to add a recovery email first — that's the address we reply to.
- Shake your phone. While you're signed in, shaking the phone opens a bug report with a screenshot already attached. Best for "this screen looks wrong".
Sign inTrouble signing in
OtherHalf signs you in with your phone number and a one-time code, or with Google or Apple. If the code doesn't arrive, check your signal and try again in a minute — codes are limited to a few per hour to stop abuse.
Lost the phone number the account was created with? Email support@otherhalf.love from any device with the old number and, if you set one, the recovery email on the account. We verify every recovery request before acting on it.
PurchasesPayments, restores and refunds
- No subscriptions. OtherHalf never charges on a recurring basis. Feature unlocks are one-time and permanent; super likes, undos and spotlights are one-time top-ups that are used up as you spend them. There is nothing to cancel.
- Restore a purchase — new phone, or a reinstall? Open the Shop and tap Restore Purchases at the bottom.
- Refunds are handled by the app store you bought from, not by us. On iPhone, request one at reportaproblem.apple.com. On Android, use Google Play's Order history → Report a problem. If a purchase was charged but never appeared in the app, email us and we'll fix the account. Full details: Refund Policy.
SafetyReporting someone, blocking, and unmatching
Every profile and every chat has a report and a block option. Reporting someone also blocks them and removes the match immediately, so you don't have to wait for us to act. Blocking removes the match and hides you from each other.
To report a specific message, press and hold it in the chat. If you believe someone is in danger, contact your local emergency services first.
Your dataPrivacy, your account, and deletion
- What we collect and how long we keep it: Privacy Policy.
- The rules for using OtherHalf: Terms of Service.
- Delete your account, or just some of your data: Delete your account.
- Want a copy of your data? Email support@otherhalf.love and ask for a data export.
Law enforcementRequests from law enforcement
Law enforcement agencies seeking information about an OtherHalf account should follow our Law Enforcement Guidelines, which describe the legal process we require, what information exists, and how to send preservation and emergency requests.
ContactStill stuck?
Email support@otherhalf.love. Telling us the phone number on the account, your phone model, and what you tapped just before the problem gets you a useful answer much faster.
OtherHalf is intended for users 18 years of age and older.