OtherHalf sells one-time purchases only — feature unlocks that stay on your account forever, and top-ups that are used as you spend them. There are no subscriptions and no recurring charges, so there is nothing to cancel. This page explains how refunds work and how to request one. Full prices are listed on our Pricing page.
The short version: every OtherHalf purchase in the app is made through Apple's App Store or Google Play, and refunds are issued by the store you bought from — request one there. We never see or store your card details, so we cannot charge or refund your card directly. If a purchase was charged but never showed up in the app, email us and we will fix your account.
Section 01Where refunds come from
- Payment is handled entirely by the app stores. When you buy something in OtherHalf on iPhone, the purchase is processed by Apple's App Store; on Android, by Google Play. Your payment details stay with the store.
- Refunds are therefore issued by the store, under the store's own refund policy. Apple and Google each decide refund requests themselves; OtherHalf does not have the ability to override a store's decision in either direction, and we do not charge any fee for refund requests.
- Feature unlocks are permanent and top-ups are consumable. Consumable items (Super Likes, Undos, Spotlights) that have already been spent are generally not refundable, but the store makes the final call.
Section 02How to request a refund
- iPhone (App Store): go to reportaproblem.apple.com, sign in with the Apple ID you purchased with, choose the purchase, and select "Request a refund." Apple typically responds within a few days.
- Android (Google Play): open Google Play, go to Order history, find the purchase, and choose Report a problem or Request a refund. You can also request one from the Play Store website under your order history.
- If the store declines your request and you believe something has genuinely gone wrong — a duplicate charge, a purchase that never arrived, a billing error — email support@otherhalf.love and a real person will look at your account.
Section 03After a refund
- Refunded purchases are removed from your account. When a store notifies us that a purchase was refunded, the refunded unlock or remaining top-up is taken back off your account automatically.
- Everything else stays. A refund affects only the refunded item — your account, matches, messages, and other purchases are untouched.
Section 04Missing purchases
- New phone, or reinstalled the app? Open the Shop and tap Restore Purchases at the bottom — your permanent unlocks come back at no charge.
- Charged but nothing appeared? Email support@otherhalf.love with the phone number on your account and (if you have it) the store receipt. We will make your account right — you should never have to pay twice for something you already bought.
Section 05Promotional credits and tips
- Promotional credits (for example, invite credit from the referral program) are free bonuses: they have no cash value, cannot be exchanged for money, and are not refundable. Details are in our Terms of Service.
- Tips from the tip jar are voluntary purchases processed by the app stores like any other purchase; the store's refund process in Section 2 applies to them too. Tips unlock nothing, so a refunded tip takes nothing off your account.
Section 06Your statutory rights
Nothing in this policy limits any refund or withdrawal rights that the law of your country gives you and that cannot be waived. Where such rights apply to app purchases, they are honored through the store you purchased from, since the store is the merchant that processed your payment.
Questions about a purchase? Email support@otherhalf.love. More help: Support · Pricing · Terms of Service.